Frequently Asked Questions

iTurity primarily partners with K–12 school districts to manage large device fleets and 1:1 programs.

Yes. If devices are pre-diagnosed, iTurity can provide a preliminary or “ballpark” estimate to help determine whether repair is viable. Because reported issues don’t always reflect the actual problem, we perform free diagnostics on every device we receive to confirm the root cause and identify any additional issues. A formal quote is then issued after inspection and must be approved before any repair work begins.

Absolutely. No repair work begins without written quote approval from your district.

Yes. iTurity offers:

• Per-occurrence (break-fix) repairs for districts that want to repair devices as issues arise throughout the year, without paying up front or committing to a full coverage plan.

• Yearly protection plans that provide predictable budgeting and broad coverage for the entire year

Yes. iTurity maintains pricing for common Chromebook, iPad, PC, and Mac repairs and can share a price list upon request.

Our plan typically covers a wide range of devices. However, coverage for older or end-of-life models is assessed on a case-by-case basis. Please provide the device model and age, and we can confirm eligibility.

Yes. Many districts offer iTurity’s protection plans as an optional, parent-funded program.

The process is designed to be simple:

1. Request a shipping box if needed

2. Pack devices securely (individual or bulk shipments are both accepted)

3. Use the prepaid shipping label provided

4. Reach out to your iTurity sales rep to schedule pickup if UPS does not service your location daily

iTurity’s primary repair facility is located in Austin, Texas. Nationwide shipping is coordinated using prepaid labels.

Yes. You can contact your dedicated iTurity sales representative at any time for status updates on your devices or shipments. Our reps are all in-house and can quickly check on progress and provide updates. 

iTurity repairs most major models of:

• Chromebooks

• iPads

• PC and Mac laptops

• Android tablets

Yes. Newly acquired devices can typically be added just coordinate with your iTurity account manager.

Yes. Many specialized repairs (such as headphone jacks, internal cables, or part swaps) can be evaluated and performed.

If a device is deemed unrepairable, iTurity will contact your district with options such as returning the device, salvaging parts, or secure recycling based on your preference.

We generally advise districts to handle very minor, non-technical issues in-house (e.g., external cleaning, basic troubleshooting). Any repair requiring internal components, diagnostic tools, specialized certifications, or warranty protection should be sent to our professional team to ensure quality and maintain warranty standards.

Most repairs are completed within 5–7 business days, with most devices turned around in 48–72 hours, depending on volume and part availability.

Yes. iTurity provides a one-year warranty on both parts and labor for completed repairs.

iTurity uses high-quality Original Equipment Manufacturer (OEM) or equivalent aftermarket parts, depending on availability and district preferences.

All devices undergo standardized diagnostics and quality checks before being returned to ensure they are classroom-ready.

A login allows technicians to fully test cameras, microphones, speakers, and system functionality to ensure the device works properly before return.

We log all repairs and details in our proprietary system to ensure that you have all of the information you might need about your devices. Any devices that are found to be cheaper to replace will be marked as "Repair Costs Exceed Device Value" with a sticker on the devices when shipped back.

Yes. iTurity can supply W-9 forms, service documentation, quotes, contracts, and marketing materials as needed for district procurement.