3 min read
Most device damage fee policies in K-12 districts are written reactively, usually after an influx of broken screens or uptick in parent complaints. The result is often a policy that creates more problems than it solves: fees that families can't pay,...
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3 min read
Buying devices is the part of a 1:1 program that gets approved at board meetings. Keeping them functional is the part that drains budgets, overloads...
3 min read
Managing a district device fleet means budgeting for the inevitable. Screens crack, charging ports get forced at the wrong angle, hinges wear out...
5 min read
Pandemic-era ESSER funds helped districts make massive investments in 1:1 devices. Those funds are gone but the repair bills are not. More than half...
3 min read
Protection plans for K-12 student devices look similar on the surface. Two plans can both advertise "full accidental damage coverage" and produce...
4 min read
Getting 2,000 devices into students' hands on the first day of school sounds straightforward until you're managing imaging queues, asset tag...
4 min read
Teachers are not IT staff, and they were never meant to be. When a student's Chromebook stops working mid-lesson, a teacher's first instinct is to...
3 min read
Snow days used to mean a full pause in instruction. Most states now permit or actively encourage districts to convert weather closures into remote...
4 min read
Intermittent screen flicker. A touchpad that works on Tuesday and not on Thursday. A Chromebook that takes three restarts to display properly. These...
3 min read
A student reports their Chromebook stopped working. You pull the ticket, power it on, and it boots fine. Three weeks later it comes back dead, and...