3 min read
Protection plans for K-12 student devices look similar on the surface. Two plans can both advertise "full accidental damage coverage" and produce widely different outcomes for a district's repair budget, loaner pool, and IT workload. The features...
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4 min read
Getting 2,000 devices into students' hands on the first day of school sounds straightforward until you're managing imaging queues, asset tag...
4 min read
Teachers are not IT staff, and they were never meant to be. When a student's Chromebook stops working mid-lesson, a teacher's first instinct is to...
3 min read
Snow days used to mean a full pause in instruction. Most states now permit or actively encourage districts to convert weather closures into remote...
4 min read
Intermittent screen flicker. A touchpad that works on Tuesday and not on Thursday. A Chromebook that takes three restarts to display properly. These...
3 min read
A student reports their Chromebook stopped working. You pull the ticket, power it on, and it boots fine. Three weeks later it comes back dead, and...
3 min read
Dust is rarely at the top of a K-12 IT director's concern list. Cracked screens, failed keyboards, dead charging ports are usually the repairs that...
4 min read
Hinge damage lands on the repair bench often, and without much warning. A student opens a Chromebook too wide, stacks it under three textbooks, or...
3 min read
Keyboards are the most heavily worn component on any student device. They absorb spilled water, get jammed with debris, lose keycaps to rough...
4 min read
Intermittent Wi-Fi is one of the most time-consuming problems in K-12 IT support. A student says their Chromebook keeps dropping the connection. You...